What is iGaming Platform?

iGaming Platform is the central piece of every online gaming operation. Within the industry people use different terms like online gaming platform or player account management (PAM). Certain platforms support also elements of retail or land-based operation and are then referred to as omni channel platforms. But they all serve the same main purpose –

Manage player accounts

Control their funds and

Integrate and offer gaming products

What are the differences between various platforms?

Originally iGaming platforms were a byproduct of online casino, sportsbook or poker and were tightly integrated with these products. Since operators wanted more variety – especially on online casino side – multiple external game servers and other products would have to be integrated. These integrations are done with two basic concepts

Seamless

all player funds are managed centrally and remote game server makes money transactions (bet/win) for every game

Remote wallet

players move their funds between multiple wallets and can play games of certain game vendor once they transferred their funds into their wallet. When they finish playing they have to manually transfer funds back.

Picture: Remote vs Seamless wallet integrations

Modern platforms would typically integrate all external systems seamlessly which brings the following benefits:

  • player funds are all managed in one central place
  • operators can run loyalty programs and bonusing in real time, since all player bets are processed within one system
  • 360 view of the player: all player related information in collected in a single system in real time
  • Responsible gaming protections (bet/spend/loss/session time limits) can be properly implemented

Drawbacks of that approach are

  • Higher load: since every bet transaction is processed by iGaming platform (instead of just remote wallet transfers) seamless integrations require more capable systems in terms of transaction
  • Special/unique player awarding approaches: certain game vendors invented special free spins or other player bonuses that only work within their remote wallet. Such functionality might not be available via seamless integration

Additional iGaming platform functionality.

Regulatory requirements

Depending on regulation, which is typically specific to every jurisdiction, iGaming platforms would typically implement regulatory requirements in the area of responsible gaming (managing player limits and self-exclusions), anti-money laundering and other regulatory reporting for the purpose of tax collection.

CRM

Player acquisition and retention are key business processes for every gaming operator. Key tool for player development is bonusing, combined with affiliate and loyalty programs. Modern iGaming platforms would empower operators with advanced real-time automation based of business intelligence or even artificial intelligence.