Support engineer

With more than 15 years of experience and more than 300 colleagues, Comtrade Gaming is a leading software and technology supplier for the gaming industry. We are looking for a Support engineer (f/m) to join our iCore team in Maribor, Manila or Ljubljana. iCore is an online gaming platform for enterprise-level operators who need to manage omni-channel gaming and products. You can expect to further develop your skills and expertise, while tackling new challenges.


  • Provide second level and fundamental technical support by skype, email or in customer premises,

  • Resolving issues and troubleshooting of the company’s backend enterprise solution with integrations and real-time data,

  • Preventing service outages with proactive monitoring and effective troubleshoot of the service outages when occur,

  • Writing and executing SQL queries and statements that helps ensure performance, security, and availability of the solution,

  • Prepare documentations and specifications,

  • Ability to read the systems logs and search for the root-cause of the problem,

  • Working in a product driven environment,

  • Monitor system performance.


  • Degree in Computer Science, Electrical / Computer Engineering or Mathematics,

  • Good English communication skill,

  • Knowledge of basic SQL queries,

  • Knowledge and experience with Windows Operating Systems, IIS, MS SQL, Log search or analysis tools,

  • Possess network infrastructure knowledge,

  • Troubleshooting and analysis / resolution skills.


  • A chance to work with an outstanding team of people,

  • Great environment for personal and professional development,

  • Opportunities for additional professional training and certification,

  • Stable and well-organized working conditions with a multitude of different exciting projects to work on,

  • A dynamic environment within a technologically advanced organization,

  • Encouragement of innovation and questioning status quo, sharing ideas and knowledge,

  • Many benefits that support your personal life: flexible working hours, family-friendly business, sports and cultural activities,

  • Opportunity to work in an international environment.