A Monitoring System For Regulators: sCore Central Control System


A Monitoring System For Regulators: sCore Central Control System

Casino monitoring technologies are necessary to improve the gaming industry as it becomes more regulated and complex. A casino system for operators providdes macro-views of land-based operations as they operate in regulated markets to monitor compliant activity. The products leading these changes are central monitoring systems because they collect and aggregate data from EGMs (as well as sports betting or other gaming systems) to a central data warehouse. While the operator-side product provides gaming machine management, it is Comtrade Gaming’s Central Control System, a monitoring system for regulators, that is innovating the gaming industry with some of the most advanced software. This particular operator system is able to collect EGM data in two ways: directly from the EGMs or by connecting to the operator’s casino system to access the collected data. Comtrade Gaming’s most recent sucesses include Tatts implementing their G2S technology as a way to improve monitoring capabilities for up to 100,000 machines in New South Wales, Australia. Additionally, it will work with the country’s regulators and operators to optimise business intelligence, operational processes and player engagement.

Regulators and operators are realising the importance of using companies that specialise in technology as the source of their casino gaming systems. One of the firms leading this business transition is Comtrade Group, a technology provider with 25 years of software engineering experience and 2,000 global customers. As Central Europe’s IT leader, Comtrade Group’s company’s history includes Citrix purchasing their Management Pack technology, monitoring software for Nutanix, a 25-year partnership with HP and a data sharing system that provides access to CERN’s open data portal. As a wider part of their business offer, company specialises in software engineering, custom software development and IT Infrastructure and application management. Given their client experience and skillset, it was a natural transition to expand their expertise to the gaming industry.

Comtrade Gaming’s response to this market demand is their sCore’s Central Control System, a casino system for regulators that provides access to all gaming activities, including betting, lottery, bingo and online, to ensure legal and financial compliance. The system operates by connecting any video lottery terminals (VLT), AWP and/or slot machine to a central server. Through a single server connection, the central monitoring solution produces statistical reports, archives tax records and allows only legal gaming practices. The central monitoring system guarantees that venues follow industry regulations, player expectations and operational demands. Comprehensive monitoring solutions perform a specific function within the gaming environment by collecting event and short-term meter data from operator systems, control licenses an software, enable operation security with fraud detection checks and create reports for regulators, tax authorities and auditors.

Central Monitoring System - Casino Software

Comtrade Gaming’s casino system for regulators is modular and flexible, meaning that there are countless possibilities in configuring individual gaming devices, groups of gaming devices, venues or group of venues. A wide array of integrated protocols enables the system to provide the most comprehensive operation management on venue, terminal, game and player levels.

The system adjusts the frequency of data acquisition depending on each monitoring aspect. Accounting activity is collected on a daily basis, while operation management occurs at an hourly rate. Reports and meters based on collected data also work as a foundation for taxation and accounting procedures. The monitoring enables drill-down analysis from macro levels (venue) to individual gaming devices and the central system supports multiple forms of automatic or ad-hoc reports for producing a daily closings, reports and tax bills and performance reports.  Terminal management ensures software compliance and in some cases supports software downloads and distribution.

The casino monitoring system operates independently from any existing floor management system and can include player-centric functionalities. At the request of the gaming regulator, different responsible gaming functionalities can be implemented, including access to the player database, protection measures, tracking and authentication. Tracking personal gaming patterns, integrating pre-set gaming limits with multiple responsible gaming policies can also be implemented.

Even though central game management is at the heart of the system, the Comtrade Gaming’s casino system for regulators provides venue intelligence, a secure gaming operations and authorizes remote management capabilities to provide the most technologically reliable casino operation.

Business Intelligence / Data Collection

  • Data collection provides key information about the gaming operation and supports online access to reports, real-time data, dashboard applications and accounting figures
  • Dynamic reporting mechanism enables drill-down analysis with business intelligence applications including terminal performance and operation-centric systems
  • Ad-hoc reports are customised and adjusted based on multiple-variables to understand the player journey, optimise system deficiencies and verify that certain strategies fit within the venue’s business model

Secure Gaming Operation

  • Extensive verification modules ensure software compliance and includes configuration and software verification data if directly connected to EGMs
  • Applications embedded into the central system enable comprehensive evaluation, inspection and validation of collected data

Remote Management

  • Software downloads distribute software packages and hardware system components to EGMs including verifications and terminal-related functionality installations if directly connected to EGMs
  • Includes system engineering with remote diagnostics and maintenance to reduce downtime and create efficient cost reduction strategies